Shipping Policy


Shipping: Orders placed prior to 2.00 p.m. on a working day will be despatched the same day. Delivery will be by courier or Royal Mail, whichever is more suitable. In the unlikely event that an order is lost, damaged, delayed or faulty we will not be able to cover for any damages or losses beyond that of replacing the goods.Please let us know of any problem, as soon as you become concerned and in any case within 5 days of delivery, for damaged or faulty goods.

Delivery charges: Free delivery applies to certain products (UK mainland only). Otherwise post and packaging will be charged at the rate indicated against each product for UK and overseas deliveries. Goods for delivery outside UK mainland are subject to a delivery charge which reflects the costs to us. The value of this charge can be seen at the checkout stage by entering your address (remember to select the correct country from the drop down menu) and the goods you would like, the screen will indicate the delivery costs.

Returns: We believe that you will be fully delighted with your purchase of goods from our web site. However, if you feel it necessary to return an item to us, we aim to keep the process as simple as possible. Full returns instructions are available on our terms and conditions page.

Security: We take the greatest concern over your security and privacy on this web site. We undertake that when you shop online your name, address, and any other information you give us is kept safe and secure. Modern Herbals Ltd does not sell, trade or rent your personal information to others. Our full privacy policy gives more details. Although you can log-in to the web site on subsequent visits, we do not store your credit card information - we simply store details of the success or failure of your transactions. Your credit card details are handled by SecPay Ltd. More information is available on our terms and conditions page.